Privacy policy.

Last Updated: February 28, 2026

Play Hideaway is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, book services, or interact with us.

By using our website and services, you agree to the practices described in this policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including when you book services, complete forms, subscribe to communications, or contact us.

Personal Information May Include:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Event details

  • Information submitted through inquiry or booking forms

Payment Information:

When you make a payment (including deposits), transactions are processed through secure third-party payment providers. We do not store full credit card details on our systems.

Usage Data:

We may automatically collect information about your interaction with our website, including:

  • IP address

  • Browser type

  • Pages viewed

  • Device information

  • Referring website links

Cookies & Tracking:

Our website may use cookies and similar technologies to improve functionality, analyze traffic, and enhance user experience.

2. How We Use Your Information

We use your information to:

  • Process bookings, payments, and deposits

  • Manage event reservations

  • Communicate with you regarding your booking

  • Respond to inquiries and customer service requests

  • Send updates, promotions, or newsletters (you may opt out at any time)

  • Improve our services and website experience

  • Comply with legal and regulatory requirements

  • Support safety and security operations, including booking verification and policy compliance

3. Security & Protection of Information

We take reasonable administrative, technical, and physical measures to protect your personal information.

These may include:

  • Secure (SSL) website encryption

  • Password-protected systems

  • Restricted access to personal data

  • Use of reputable third-party payment processors

We retain personal information only as long as necessary to fulfill business, legal, or operational requirements.

4. Sharing of Information

We do not sell, trade, or rent your personal information.

We may share information with trusted third-party service providers who help operate our business, such as:

  • Payment processors

  • Booking platforms (e.g., HoneyBook)

  • Website hosting providers (e.g., Squarespace)

  • Email marketing services

These providers are required to protect your information and use it only for the services they provide.

We may also disclose information if required by law, legal process, or to protect the rights, property, or safety of Play Hideaway, our guests, or the public.

5. Security Cameras

For safety, security, and operational purposes, Play Hideaway uses security cameras in common areas of the space.

Footage may be used to:

  • Verify booking times

  • Review property damage or missing items

  • Support deposit-related claims

  • Address safety incidents or policy violations

Security footage is used strictly for internal operational purposes and is not shared publicly unless required by law.

6. Your Privacy Rights

Depending on your location, you may have rights to:

  • Access your personal information

  • Request corrections to inaccurate information

  • Request deletion of your information (subject to legal exceptions)

  • Withdraw consent to marketing communications

  • Request a copy of your data

To exercise these rights, please contact us using the information below.

7. Children’s Privacy

Play Hideaway is a family-focused space.

We do not knowingly collect personal information directly from children under 13 without parental consent. If you believe we have collected such information in error, please contact us so we can promptly delete it.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing personal information.

9. Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our website and services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Email: hello@playhideaway.ca
Address: 5-1080 Tristar Drive, Mississauga, ON L5T 1P1